Thank you for shopping with PURE BEAUTY LAB SDN. BHD. The following terms and conditions outline our shipping practices for domestic orders.
Interpretation
Words with capitalized initials have meanings defined below. These definitions apply regardless of singular or plural usage.
Definitions
For the purpose of this Shipping Policy:
“Company” (referred to as “We”, “Us”, or “Our”) refers to PURE BEAUTY LAB SDN. BHD.
“Goods” refers to the nail polish, manicure tools, manicure equipment, nail care products, accessories, and related beauty products offered for sale on our website.
“Orders” means a request made by You to purchase Goods from Us.
“Service” refers to the Website.
“Website” refers to PURE BEAUTY LAB SDN. BHD., accessible at (insert your website URL if available).
“You” means the individual or entity accessing or using the Service.
Domestic Shipping Policy
Shipment Processing Time
All Orders are processed within 2–3 business days, excluding weekends and public holidays.
Orders placed during peak periods may experience slight delays.
If there is a significant delay in shipment, We will notify You via email or other available contact methods.
Shipping Charges
We are pleased to offer free shipping on all Orders, regardless of the Order value or delivery location within Malaysia.
There are no hidden fees or additional charges for standard shipping.
Delivery Estimates
We partner with reliable local courier services to ensure Your Goods are delivered safely and promptly.
Once Your Order has been dispatched, You will receive a tracking number via email or other available contact methods.
Delivery times may vary depending on Your location, courier service availability, peak periods, public holidays, weather conditions, or other circumstances beyond Our control.
Shipment Confirmation and Order Tracking
You will receive a shipment confirmation once Your Order has been shipped, containing Your tracking number.
Tracking information will usually become active within 24 hours after the shipment has been collected or processed by the courier service.
Customs, Duties, and Taxes
The Company is not responsible for any customs fees, duties, taxes, tariffs, or other charges applied to Your Order.
All charges imposed during or after shipping are the responsibility of the customer.
Damages
The Company is not responsible for any Goods damaged or lost during shipping.
If You receive Your Order damaged, please contact the courier service directly to file a claim.
You should retain all packaging materials, shipping labels, damaged Goods, photographs, videos, and other relevant evidence before filing a claim.
You may also contact the Company within 24 hours of receiving the Goods in accordance with Our Return and Refund Policy.
Contact Us
If You have any questions about this Shipping Policy, You may contact Us:
Contact Number:
011-2075 6876
Email: purebeautylab@outlook.com
Our address:
PURE BEAUTY LAB SDN. BHD.
Registration No.: 202601011087 (1673185-M)
7102, Jalan Bagan Ajam,
Taman Bagan Ajam,
13000 Butterworth,
Pulau Pinang, Malaysia.