Overview
At PURE BEAUTY LAB SDN. BHD., we value your satisfaction and aim to provide a smooth and reliable shopping experience. We understand that circumstances may change, so we have outlined our order cancellation process clearly for your convenience.
Order Cancellations
You may request to cancel your Order within 24 hours of placing it, provided that it has not yet been processed, packed, or shipped.
Once your Order has been packed or dispatched, it can no longer be cancelled.
For Orders that have already been shipped, please refer to our Return & Refund Policy.
How to Request a Cancellation
To cancel your Order, please contact Us immediately:
Email: purebeautylab@outlook.com
Subject Line: Cancellation Request – [Your Order Number]
Please include:
Your full name
Order number
Reason for cancellation
Our team will check the status of your Order and notify You whether the cancellation can be processed.
Refunds for Approved Cancellations
If your cancellation request is approved, the refund will be issued using your original payment method.
Please allow 5–7 business days for the refund to be processed, depending on your bank or payment provider.
Exceptions
We may reject a cancellation request if:
The Order has already been processed, packed, shipped, or is in transit.
The item is customised, made-to-order, specially ordered, or part of a bulk purchase.
The request is submitted outside the allowed 24-hour cancellation period.
Contact Information
PURE BEAUTY LAB SDN. BHD.
Registration No.: 202601011087 (1673185-M)
Contact Number:
011-2075 6876
Email: purebeautylab@outlook.com
Address:
7102, Jalan Bagan Ajam,
Taman Bagan Ajam,
13000 Butterworth,
Pulau Pinang, Malaysia.